PROCUREMENT
Purchasing Card Frequently Asked Questions
You should contact Bank of America at the number on the back of your card or log in to Global Card Access. You can also contact the Purchasing Card Administrator at 561-297-3125, 561-297-3087 or pcard@fau.edu. Purchases may be declined for a variety of reasons including your overall credit limit, the single transaction threshold, the type of merchant or commodity, or a cautionary hold placed on the card.
Your card will be declined if: You have exceeded your designated single purchase or monthly credit
limit(s). You attempt to use the card for a blocked merchant or commodity category. There is a
cautionary hold placed on your card.
limit(s). You attempt to use the card for a blocked merchant or commodity category. There is a
cautionary hold placed on your card.
The card itself should be sufficient identification to allow you to make tax free purchases in the
state of Florida, however, there are vendors who will want to have you fill out a standard form
that their business requires. Wallet size tax exemption certificates are available at the following link: tax exempt card
state of Florida, however, there are vendors who will want to have you fill out a standard form
that their business requires. Wallet size tax exemption certificates are available at the following link: tax exempt card
If you are still at the place of purchase, ask the merchant to correct the charge. If you have left
the place of purchase or if the merchant refuses to credit the tax, you may still make the purchase
on an exception basis. You will need to include a justification and/or documentation to your expense report.
the place of purchase or if the merchant refuses to credit the tax, you may still make the purchase
on an exception basis. You will need to include a justification and/or documentation to your expense report.
Instruct the vendor to ship to the appropriate FAU location (do not use Central Receiving). Each
address should include a contact person’s name, University street address, building and room
number, city, state and zip code. Never use your home address as the “ship-to” location. If a
purchase needs to be shipped out of state or to a non-FAU address, please contact the pCard
Administrator to obtain approval.
address should include a contact person’s name, University street address, building and room
number, city, state and zip code. Never use your home address as the “ship-to” location. If a
purchase needs to be shipped out of state or to a non-FAU address, please contact the pCard
Administrator to obtain approval.
Contact Bank of America at the number on the back of the card. Please have your account number
ready, along with any relevant information.
ready, along with any relevant information.
We understand that mistakes can happen. Please notify the pCard Administrator when you notice your
error to receive further instruction.
error to receive further instruction.
When you call to activate your pCard, you will be prompted for a verification ID. The verification ID is your FAU Z number. Enter a "9" in the place of the "Z", plus the remaining digits of your Z number. If this does not work, please leave off the "9" and "Z" and enter only the numbers. If you are asked to create a new PIN number, simply enter a 4-digit number of your choice. The billing phone number associated with your pCard is your work phone number (shown on your profile in Workday) and the billing zip code is 33431. You may need this information when setting up new accounts or purchasing.
If you discover that the card is missing after business hours, contact Bank of America loss
prevention immediately at 1-888-449-2273. Typically, your card will be closed and a new card
issued. Please email pcard@fau.edu to expect your new card.
prevention immediately at 1-888-449-2273. Typically, your card will be closed and a new card
issued. Please email pcard@fau.edu to expect your new card.
If terminating employment, please send an email to pcard@fau.edu to notify us of your last day.
Please expense any outstanding charges before your last day and ensure expense reports are
approved. There is no need to return the card to us and you can destroy your card. If changing
departments, please notify us and we will close your account. You will need to submit a new PCard request for your new supervisor to approve.
Please expense any outstanding charges before your last day and ensure expense reports are
approved. There is no need to return the card to us and you can destroy your card. If changing
departments, please notify us and we will close your account. You will need to submit a new PCard request for your new supervisor to approve.
Please visit the following website to register your pcard account:
https://spacardportal.works.com/gar/login. When asked for the verification ID#, please use your Z
number.
https://spacardportal.works.com/gar/login. When asked for the verification ID#, please use your Z
number.